Like to know more about our products? Well, our customer service executives are always available to clear all your insurance-related queries. Get in touch with us through email or phone, or visit us at your nearest FG branch. Read More
Not happy with our services? Well, we’re very sorry to hear that. You can always help us improve by registering your grievance online or visiting your nearest FG branch. Read More
Simply visit any of the nearest Future Generali Branch. Click here to locate nearest branch. We will conduct an inspection of your vehicle. You need to submit the below documents;
- Existing Policy Copy
- No Objection Certificate from the previous owner of the policy
- Registration Certificate reflecting the transfer of ownership. In case same is unavailable Copy of stamped Form 29 & 30 which is submitted to RTO & the Transfer fee receipt which is issued by RTO.
- Transfer Fee of Rs. 50/- + GST
- You need to pay the No Claim Bonus (NCB) different amount. We will inform you the amount once you visit.
Simply send scanned copy of your vehicle registration certificate confirming correct details at fgcare@futuregenerali.in and we will process your request. In some cases it may involve payment of an additional premium for eg: CNG kit updation. You can also call our helpline number 1800-220-233 / 1860-500-3333 / 022-67837800 or SMS SERVE to 9222211100 and we will guide you
Kindly go through the policy document carefully. In case you may need any assistance please call our helpline number 1800-220-233 / 1860-500-3333 / 022-67837800 or SMS SERVE to 9222211100 so that we can assist you.
Once your payment is received and updated in our system it would take a maximum of 7-10 working days for you to receive your policy documents. A soft copy of the documents will be sent to your registered email address as soon as the policy is issued in our system.
Simply call our helpline number 1800-220-233 / 1860-500-3333 / 022-67837800 or SMS SERVE to 9222211100 and we'll guide you. Once you are verified as an insured or an authorized person of the insured we shall place a request to update your contact details.
PROCESS / SERVICE PARAMETERS | PROMISED TURNAROUND TIMES | ACTUAL TURNAROUND TIMES (AVERAGE OF PAST SIX MONTHS, JANUARY 2024 - JUNE 2024) |
---|---|---|
Processing of Proposal and Communication of decisions | 7 days | 1 day |
Processing Cancellations and Refunds | 5 days | 1 day |
Post Policy issue service requests concerning mistakes, endorsements, any Non-Claim relation service requests | 5 days | 0.5 day |
Acknowledgement of Complaint | Same day | Same day |
Resolution of Complaint | 2 weeks | 4 days |
Conducting of Survey post reporting of Claim (Motor OD) | 1 working day | 1 working day |
Timeline for Claim settlement / Rejection post receipt of all documents and survey report | 7 days for Motor OD 15 days for Health | 2 days for Motor OD 7 days for Health |
Cashless Claims (Health) - Post receipt of all documents 0 Initial Authorization 0 Discharge Approval | 3 hours | 1 hour & 49 mins |